399bet Terms & Conditions — Platform Rules & Policies for Malaysia

By accessing, registering for, or using the platform 399bet in any manner — including browsing the website, downloading the mobile app, making a deposit, or participating in any game — you confirm that you have read, understood, and agreed to be fully bound by these Terms & Conditions.

By accepting these Terms, you also consent to 399bet's Privacy Policy, any bonus-specific rules published from time to time, and all game guidelines applicable to the specific products you use on this platform.

399bet reserves the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon being published on the platform. It is the member's responsibility to review the Terms periodically. Continued use of the platform following any changes will be deemed acceptance of the updated terms.

To register an account and use our services 399bet, you must meet all of the following eligibility criteria at all times:

• Must be at least 18 years of age at the time of registration. This is a strict minimum age requirement that cannot be waived under any circumstances.
• Is of legal age to participate in gambling activities in your jurisdiction.
• Not currently on a self-exclusion list from any gambling platform or responsible gaming programme.
• Providing accurate, complete, and up-to-date registration information, including your full name, date of birth, email address, and active phone number.
• Not registering on behalf of another individual or using a false identity.

One Account Per Individual

Each individual is permitted to hold only one (1) active account at 399bet. Attempting to register multiple accounts — using different names, phone numbers, emails, or payment methods — is a serious breach of these Terms. 399bet employs advanced detection systems to identify duplicate accounts. If multiple accounts are found to belong to the same individual, all associated accounts will be suspended and any winnings or bonuses obtained through those duplicate accounts will be voided.

Your 399bet account is entirely your personal responsibility. You are responsible for keeping your login credentials — username and password — confidential and must not share them with anyone, including family members.

Any activity that takes place in your account — including bets, deposits, and withdrawals — will be considered as having been carried out by you, unless you have promptly reported account misuse to 399bet through official support channels.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not save your login credentials on public or shared devices.
• Log out of your account each time you finish using the platform, especially on shared devices.
• Enable two-factor authentication (2FA) where available for added security.
• Contact 399bet support immediately if you suspect any suspicious activity in your account.

399bet will not be held liable for any losses resulting from a member's failure to safeguard their login credentials, provided no negligence on our part in maintaining our own security systems is involved. The 399bet team will never ask for your password through any communication channel — if this happens, it is a scam.

All financial transactions on the platform 399bet conducted in Malaysian Ringgit (MYR). Our platform does not accept or process transactions in foreign currencies. Supported payment methods are as follows:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (direct transfer)
• FPX — Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other FPX member banks

Deposit Limit

• Minimum deposit: RM20 per transaction
• Maximum deposit: Depending on account tier and payment method used
• Members can set their own daily, weekly, or monthly deposit limits through the responsible gambling settings in their account

Funds deposited into your 399bet account are strictly for betting and entertainment purposes. 399bet reserves the right to decline or reverse any deposit suspected of being linked to fraudulent activity or money laundering. All approved deposits are final and cannot be reversed once credited to your account balance.

Withdrawal requests from account 399bet subject to the following conditions:

• Minimum withdrawal: RM50 per request
• Processing time: 15 to 60 minutes depending on the withdrawal method and time of request
• Withdrawal fee: No withdrawal fees are charged by 399bet for withdrawals via Malaysian local payment methods
• Withdrawals must be made to the same payment method used for the deposit (matching source principle)

Pre-Withdrawal Requirements

Before your first withdrawal is approved, you may be required to complete an identity verification (KYC) process. This is a standard industry procedure to prevent fraud and money laundering. Documents that may be requested include:

• A valid copy of MyKad or passport
• Proof of payment method ownership (screenshot of eWallet account or bank statement)
• Sufficient deposit and gameplay transaction history

399bet reserves the right to suspend or reject a withdrawal if there is suspicion of fraudulent activity, a breach of terms, or if bonus wagering requirements have not been fully met. Withdrawals rejected for technical reasons will be reprocessed within 24 hours or returned to the account balance.

All bonuses and promotions offered by 399bet subject to the specific terms stated in each offer. The general terms applicable to all bonuses are as follows:

Wagering Requirement

All deposit bonuses are subject to wagering requirements that must be met before the bonus value or any winnings derived from it can be withdrawn. Wagering requirements vary by bonus type — please check the specific terms of each promotion on the 399bet Promotions page.

• Wagering requirements are calculated based on the total bonus amount received
• Different games contribute differently to the wagering requirement — slots typically contribute 100%, while table games and live casino may contribute a lower percentage
• Sports betting wagers with odds below 1.50 may not count in full towards bonus wagering requirements
• Bonuses must be used within the stated validity period — expired bonuses will be automatically cancelled along with any associated winnings

Bonus Abuse Policy

399bet takes bonus abuse seriously. The following activities are considered abuse and will result in bonus forfeiture and account action:

• Registering multiple accounts to claim bonuses repeatedly
• Colluding with other members to manipulate wagering requirements
• Using automated software or bots to fulfil wagering requirements
• Arbitrage betting designed to clear bonus requirements without genuine risk

Use of the betting and gaming platform 399bet subject to the following general rules that apply across all products — slots, live casino, Sports Betting, and e-sports:

Game Results

All game outcomes are final once system verification is complete. For slots, audited RNG (Random Number Generator) results are final. For Live Casino, outcomes announced by the dealer and confirmed by the video system are final. For Sports Betting, match results verified by the relevant sports governing body are used as the definitive reference.

Technical Disruptions

In the event of a technical disruption during a gaming session — such as an internet disconnection or server outage — 399bet will refer to its comprehensive logging system to determine the status of any bets at the time of the disruption. Decisions based on system records are final. Unresolved bets at the time of the disruption will be processed once the system is restored.

Special Rules for Sports Betting

• Bets accepted before full time are final unless otherwise stated
• For Malaysia Super League and EPL matches, the official match duration is 90 minutes plus any stoppage time announced by the referee — extra time does not apply unless specified in dedicated markets
• Matches that are postponed or cancelled before reaching the minimum duration specified in the betting terms will be fully refunded
• The odds displayed at the time a bet is placed are the odds used to calculate winnings, even if the odds change afterwards

399bet committed to supporting responsible gambling and ensuring our platform is not used in ways that could cause harm to individuals. We provide a range of tools and resources to help members maintain control over their gaming habits.

Available Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits that cannot be exceeded
• Loss Limit: Set the maximum amount you are willing to lose within a given period
• Session Time Limits: Receive an alert when you have played beyond the time limit you set for yourself
• Self-Exclusion: Restrict access to your account for a period of 24 hours, one week, one month, or longer
• Reality Check: Periodic reminders showing the time spent and amount wagered during a gaming session

Changes that tighten limits (such as reducing a deposit limit) take effect immediately. Changes that loosen limits require a 24–72 hour waiting period as an added safeguard against impulsive decisions. All self-exclusion requests will be processed promptly and cannot be reversed for the duration of the selected period.

The following activities are strictly prohibited on the platform 399bet and may result in immediate account suspension or closure, forfeiture of all winnings and balances, and legal action where necessary:

• Registering an account while under 18 years of age, or registering on behalf of an underage individual
• Registering multiple accounts or using another person's identity
• Using automated software, bots, or scripts to interact with the platform
• Collusion between members to cheat the system or platform
• Money laundering or using the platform to process proceeds of crime
• Abuse of the bonus or promotions system in any form
• Exploiting software bugs or technical vulnerabilities on the platform for an unfair advantage
• Attempting to breach or interfere with 399bet's security systems
• Use of VPNs, proxies, or other methods to conceal your actual location for the purpose of bypassing regional restrictions
• Filing fraudulent chargebacks with a bank or payment provider for legitimate transactions made at 399bet

399bet employs advanced monitoring technology to detect suspicious activity. All confirmed cases of fraud will be reported to the relevant authorities.

Closure by Member: Members may close their account at any time by contacting 399bet support via live chat or email. Prior to closure, all eligible balances will be processed in accordance with standard withdrawal procedures.

Suspension by 399bet: We reserve the right to suspend or close the account of any member if:

• There is evidence or strong suspicion of fraud, money laundering, or collusion
• Member is in breach of any terms set out in this document
• Information provided during registration is found to be inaccurate or misleading
• Member is unable to verify their identity or age when requested
• Member has filed an unauthorised chargeback against a legitimate transaction
• Business decisions or regulatory compliance requirements necessitate account closure

In cases of suspension pending investigation, the account balance will be frozen for the duration of the investigation. If the investigation finds no serious wrongdoing, the balance will be restored and the account either reinstated or closed with the balance returned. If fraud is established, the balance will be forfeited and may be referred to the relevant authorities.

To the extent permitted by applicable law, 399bet shall not be liable for any losses or damages, whether direct, indirect, consequential, or punitive, arising from:

• Service disruptions caused by third parties such as internet providers, banks, or payment processors
• Loss of opportunity or anticipated profits resulting from technical disruptions
• A member's failure to safeguard their account login credentials
• Gambling outcomes that result in losses — this is a risk that members understand and accept.
• Legislative or regulatory changes affecting platform operations

The 399bet platform is provided "as is" and we make no guarantee that it will operate without interruption at all times. We strive to maintain maximum availability but reserve the right to carry out maintenance that may result in temporary downtime.

399bet reserves the right to update, modify, or replace any part of these Terms & Conditions at any time in accordance with operational needs, legal changes, or platform improvements. Changes take effect once the new version is published on this platform.

For material or significant changes, we will endeavour to provide advance notice via registered email or in-account notification. However, it remains the member's responsibility to review the Terms & Conditions page periodically to stay informed of the most current version.

Official Communications

All official communications between 399bet and its members take place through the following channels:

• Official email: support@399bet-khelo.net
• Live Chat: Available 24/7 via the platform
• In-account notifications: For important communications relating to an individual account

Members are responsible for ensuring their registered email address is active and that they check it regularly. 399bet is not liable if important communications are missed due to a full inbox, spam filters, or an inactive email address.

If you have any questions about these Terms & Conditions, please reach out to the 399bet support team, who are ready to help you understand every provision set out in this document.